SMP delivery tracking

May 15, 2017
ESchenker: eSchenker - Sign in

Delivery to France - £8.95
If you are ordering from France we offer the Colissimo delivery service. This is charged at 8.95 an order and you can expect delivery within 7 days (excluding weekends and public holidays). We are happy to fulfil orders to France directly from the UK site. Free returns are not available to addresses outside of the UK, any returns are at the recipients costs.

European delivery - £18.00
If you are ordering from Germany, please re-direct to your local site for a swifter service.

We are happy to fulfill orders to most other European addresses, from the UK site. These are charged at £18.00 an order and can take up to a week to arrive. Free returns are not available to addresses outside of the UK, any returns are at the recipients costs.

Rest of the world - £20.00
If you are ordering from the USA, please re-direct to your local site for a swifter service. We are happy to fulfill orders to most other addresses outside Europe, from the UK site. These are charged at £20 an order and can take up to 10 days to arrive. This price does not include any import duties or local taxes, for which the recipient is responsible. Free returns are not available to addresses outside of the UK, any returns are at the recipients costs.

Tracking your international delivery
All international deliveries are sent by Royal Mail International and the progress of your delivery can be tracked through their website at .

Please note customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities.

Our returns policy and your right to cancel
We have our own returns policy which is explained below. Please note that this returns policy does not affect your right to cancel your contract with us under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("Consumer Regulations"). We explain how to exercise your rights under the Consumer Regulations below.

Please note that the right to cancel under the Consumer Regulations will not be available in some circumstances. For instance if you wish to cancel only part of an order, if you wish to cancel your order over 14 days after receipt of the goods or if you would like us to cover the cost of return postage, however, our own returns policy might be applicable (please see below).

Our returns policy
Order confidently from us, knowing you may return any products within 21 days of receipt for a refund or exchange as long as those products are unwashed, unworn (except for the purposes of trying on) and with the original tags attached. We always aim to process returns as quickly as possible within 5 days of our receipt however, it can take slightly longer during busier periods.

If you wish to exchange an item for another size or colour, return it to us within 21 days of receipt and we will send you the replacement item free of any additional delivery charges. We can only exchange an item for an alternative size or colour. If you would like to exchange for a different item, please contact Customer Care on 0330 333 9540.

Free tracked returns
We offer a free Royal Mail tracked returns service on all full price orders sent to a UK mainland address.

Simply attach the reply-paid sticker that appears at the bottom of your despatch note to the original packaging and take the parcel to your local Post Office. The parcel will then be tracked all the way back to our returns warehouse. This reply-paid sticker covers a parcel weighing up to 5kg.

You can follow the parcel's progress by visiting the Royal Mail websiteand entering the 13 digit tracking number. We strongly recommend that you obtain proof of postage from the post office as the receipt contains the tracking number. It is also proof that you returned the order.

Free returns are not available during sale periods.

Hermes collect and returns service
If it is not convenient for you to get to the Post Office we have agreed a special rate with our delivery partner Hermes. One of their team of couriers can collect your parcel directly from your home or place of work. The parcel will be tracked from collection to delivery and the price of a mainland courier collection is 2.70 per parcel. Services to remote area postcodes IM, HS and ZE charged at 4.99 per parcel.

If you prefer you can drop your parcel off at one of the many local ParcelShops operated by MyHermes. ParcelShops are located in small corner shops, convenience stores, garage forecourts and local independent stores. These shops have long opening hours and are generally located within residential areas making it easy and convenient to use.

To arrange a courier collection and for a list of your local ParcelShops visit

Right to cancel under the consumer regulations
We have explained below how you can exercise your right under the Consumer Regulations to cancel your contract with us. Please note that in many cases our own returns policy may be applicable or may be more suitable for your requirements. You have a right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and dictated by you acquires, physical possession of the goods.

Source: www.wraplondon.co.uk
RELATED VIDEO
How a growing small business cut shipping and direct
How a growing small business cut shipping and direct ...
Why this small fashion retailer likes direct mail (5/12
Why this small fashion retailer likes direct mail (5/12 ...
Three Direct Mail List-Building Tools--Small Business
Three Direct Mail List-Building Tools--Small Business ...
RELATED FACTS
Share this Post